A complete set of
instructions for projector set up and operations are included with every
rental. We have also enclosed all the materials needed for the
repackaging and return of the rental to ClarkPowell. In the event you
have questions not covered in these instructions, or experience a
problem with your rental we are available to assist you.
For rental support call toll
free 1-866-595-3368
Q:
How do I place a rental order?
A:
Select the product for rental and days / options needed then call us
toll free at 866-595-3368.
Q:
What are my options for orders and payment?
A:
We accept most major credit cards online or by phone/fax.
Q:
Do you accept company purchase orders?
A:
Yes, to apply for an account just fill out the online
application.
You will be contacted within 7 to 10 days. You may also apply by fax at
336-760-1820 or phone at 866-595-3368.
Q:
What are the terms of rental, where can I see them?
A:
Our rental contract may be viewed and printed at http://www.cp-av.com/terms
Please
take the time to read the terms; submission and final verification of
your order constitutes
agreement with, and acceptance of, these terms and conditions.
Q:
My presentation is in the afternoon, I arrive in that city on the
morning of the big show, When
should I have the order delivered?
A:
We always recommend having the time to practice your presentation fully.
Our rates are designed so that an additional rental day will not be a
budget breaker, If you do not wish to travel with the equipment, we ship
via UPS for delivery by 5pm local
time the day before your rental.
Q:
How much is shipping?
A:
Shipping
to and from your designated location Monday thru Friday is available
using your UPS account or can be included with your rental rate at a
set fee depending on the projector selected. These rates include
the freight for destination and return with a standard delivery time by
5:00pm the day before your rental to most areas (depending on UPS
delivery guidelines). Deliveries and return pick-ups to/from residences,
on weekends or same day (Dash) delivery will incur
additional charges. Call us for these rates. In most cases adding
an additional day to your
order is more cost effective than a same day delivery, but emergencies
do happen!
Q:
My presentation is critical, how can I be assured that everything
will go according to plan?
A:
Plan ahead, place your order well in advance, have your delivery made
24hrs prior to the Presentation for
practice and testing.
*** for absolute coverage of a mission critical presentation,
consider ordering a second
rental package as a back-up.***
Q:
I do not want to carry the order with me when I travel, what can you
do?
A:
When placing your order, you can designate any delivery location served
by UPS as long as you make arrangements with
that location for acceptance of the
delivery. Call us for details.
Q:
My risk assessment department is concerned about damage liability,
our insurance will not cover
this, what can we do?
A:
You may purchase a full coverage (no deductible) insurance policy at the
time you place the order for a small
additional charge. Insurance is required, if you choose not to
select our insurance we will need an insurance certificate faxed to 336-
760-1820 prior to shipping of your order.
Q:
I have special needs for delivery or return, what can you do?
A:
We will be happy to make arrangements, just call us at 866-595-3368.
Q:
How do I know this projector will handle my presentation?
A:
We have selected the SONY LCD line just for this reason, one of the
models offered will meet your needs.
For projector specifications just click on the projector image on
the rental page. Keep in mind the resolution needed, ambient room light
levels and the image size required for
the audience size.
Q:
There is no projection screen at my clients location, what should I
do?
A:
In some cases, when color reproduction and contrast are not critical
issues you could project on a
white/neutral colored wall or board, but for the best possible image
reproduction you can add a Draper portable screen option at the time you
place your order (good for small audience).
Q:
I have set up the projector, but it will not work! What do I do?
A:
Read the set up instructions enclosed with your order, check your cables
and connections, make sure your
source computer is set up for an external monitor (usually the FN key
and the F5 or F8 key), or call support toll free at: 866-595-3368.
Q:
My presentation went great, but how do I return the equipment?
A:
Return materials are included with the order, return shipping paper
work, instructions, just keep all materials and packing sent with
the order and repack as received, attach the enclosed UPS label and call
the number supplied. If called before 6pm local time a pick up will be
made that day.
Q:
What if my order is damaged in shipping?
A:
Call support toll free at 866-595-3368 one of our support
personnel will work with you to
expedite a replacement.
Q:
I am concerned about online orders, security and information privacy,
what are your solutions and policy for
these?
A:
All orders are handled via our SSL server for maximum security. All
information given to Clark-Powell with your order will be held in the
strictest confidence, we do not share client information with any
outside entities.
Q:
I have questions and issues not covered here, what can I do?
A:
Call us! We will be happy to answer all your questions or make special
arrangements.
Toll Free: 866-595-3368
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