Customer Service

Security Guarantee: 

The purchase area of the Site is designed to be secure using SSL. This means that any information you send us, including your credit card number, name and address, is protected by encryption so it cannot be read as the information travels over the Internet. You can tell when you are protected by encryption – the lock or key at the bottom of your browser changes color or is no longer broken. This varies depending on your browser.

If you experience fraudulent use of your credit card as a result of shopping on the Site, notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent procedures or hold you liable for a maximum of $50. Should your credit card company hold you liable for any of this $50, we will cover the entire maximum liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ClarkPowell while using the secure server.

Privacy of Information:

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at ClarkPowell possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. In a few limited cases, we share a limited amount of information with the manufacturer of the product you purchased. This information is limited to product type, product quantity, serial number (s), customer name and customer address.